Customer Support Request and Bug Capture Platform
Enhance the power of your favorite issue tracking tool by reporting visual and actionable issues and reducing bug turnaround time - all of this without leaving your web browser.
Redpen reduces the development and support costs by replacing the long, often mundane process of reporting issues and bugs with a mere single click! With Redpen, you not only save time reporting issues but also provide valuable diagnostic information and visual feedback to help the development team attack the problem. Connect it with your favorite issue-tracking service and boost your software team’s productivity and product quality like never before.
Smart Actionable Issues
No more communication fuss. Report visual issues that are actionable.
Redpen allows you to annotate and pinpoint issues anywhere on your web application and report meaningful visual issues.
Record Screen with Voice Comments
Reduce time in explaining the issue with long descriptions or repro steps.
Redpen helps you add your voice comments to the issue while recording the screen.
The voice comments are added as the description of the issue created.
Double click the Redpen extension to start recording the screen.
Browser Diagnostic Information
Skip the developer-tester back and forth to identify OS, browser and its version, screen size, etc while reporting the issue. Issues reported using Redpen will have all the essential diagnostic information required to not just identify the bugs, but recreate and resolve them as well.
Redpen captures all technical metadata like OS, browser information, etc.
Templates
In the era of smart work, nobody should be indulged in mundane tasks.
Redpen allows you to create issue templates for your projects and you can create multiple issues by having the common fields auto-filled.
Integrations
Comfortable with your favorite issue tracking service? Don’t worry, we go hand-in-hand with them all.
Connect flawlessly to your Jira site and leave the hassle of switching between your Jira board and your website to us. One-click on the extension, and we will take care of the rest.
Easy setup
No code, no hassle. Simply download the Redpen browser extension and connect to your favorite issue tracking services to get started. Boost your team’s productivity in seconds!
You can also file Issues in Jira using the following Redpen applications/tools:
- Redpen Widget
- Redpen browser extension - Safari
- Desktop Application
- Other
To use them, please visit https://www.redpen.ai/downloads.
